Overview
This Privacy Policy explains how CodeBihar Technologies Private Limited ("Pie.host", "we", "us", or "our"), the operator of PieHost.com and its family of products (including PieSocket, PieApp, PieDB, PieBox, PieMail, PieMongo, PieGres, PieCache, PieBucket, and PieMonitor), collects, uses, discloses, and protects information when you visit our website or use our services (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this policy. If you have additional questions or require more information, please contact us.
Information we collect
We collect information in the following categories:
- Account information - name, email address, company name, billing address, and phone number when you register for an account.
- Payment information - when you subscribe to a paid plan, payment card details are collected and processed directly by our payment processor (Stripe). We do not store full card numbers on our own servers.
- Usage and log data - IP address, browser type, device information, pages visited, referring/exit pages, and timestamps, collected automatically when you use the Services.
- Service content - data you store, transmit, or process through the Services (for example, database records in PieDB, messages routed through PieSocket, or emails sent through PieMail), which remains yours and is handled only to provide the Service you've configured.
- Communications - information you provide when you contact support, submit a form, or correspond with us.
How we use your information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process payments and manage billing
- Monitor usage, enforce plan limits, and prevent abuse
- Respond to support requests and account inquiries
- Send service notifications, security alerts, and administrative messages
- Improve, personalize, and secure the Services
- Comply with legal obligations and detect or prevent fraud
We do not sell your personal information, and we do not use the content you store or transmit through the Services for advertising purposes.
Legal basis for processing
If you are located in the European Economic Area or United Kingdom, our legal basis for processing personal data depends on the context:
- Contractual necessity - to provide the Services you've signed up for and manage your account and billing.
- Legitimate interests - to secure, operate, and improve the Services, and to prevent fraud and abuse.
- Legal obligation - where we are required to retain or disclose information to comply with the law.
- Consent - for optional communications such as marketing emails, which you can withdraw at any time.
Third-party service providers
We share limited information with service providers who perform services on our behalf, under contractual confidentiality and data-protection obligations. These providers include, among others:
- Payment processing (for example, Stripe), to process subscription payments
- Cloud infrastructure providers, to host and operate the Services
- Email and communication providers, to send transactional and support messages
- Analytics providers, to understand aggregate usage of our marketing website
We do not permit these providers to use your information for any purpose other than performing services for us.
Data retention
We retain account and billing information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Service content you store through the Services is retained until you delete it or close the associated resource, after which it is deleted from active systems within a reasonable period, subject to standard backup retention cycles.
International data transfers
We are based in India and may process and store information in India and other countries where our infrastructure or service providers operate. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection, including through contractual safeguards with our service providers.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit and access controls on production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to:
- Access - request a copy of the personal data we hold about you.
- Rectification - request that we correct inaccurate or incomplete data.
- Erasure - request that we delete your personal data, under certain conditions.
- Restriction - request that we restrict processing of your data, under certain conditions.
- Objection - object to our processing of your data, under certain conditions.
- Portability - request that we transfer your data to another organization, or directly to you.
To exercise any of these rights, please contact us. We will respond within one month. You also have the right to lodge a complaint with your local data protection supervisory authority.
California privacy rights (CCPA)
If you are a California resident, you have the right to request that we disclose the categories and specific pieces of personal data we have collected about you, request deletion of your personal data, and opt out of the sale of personal data. We do not sell personal information. To exercise these rights, please contact us.
Children's privacy
The Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Material changes will be communicated through the Services or by email where appropriate.
Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at hello@piehost.com or write to us at:
CodeBihar Technologies Private Limited
Sonu Market, Gola Road
Patna, Bihar 801503, India
Tulip Chowk, Sector 69
Gurugram, Haryana 122101, India