Incident Dates: October 16 and October 21, 2026
Affected Clusters: lon1, sgp1, tor1, fra1
Affected Service: PieSocket
Impact: Temporary disruption to PieSocket connections
Host machine reboots occurred across multiple PieSocket infrastructure clusters, resulting in temporary disruptions to active PieSocket connections.
The incident affected the lon1 cluster on October 16, 2026, followed by the sgp1, tor1, and fra1 clusters on October 21, 2026.
During the host machine reboots, some PieSocket connections experienced temporary interruptions. This may have affected applications relying on real-time communication during the incident windows.
Our engineering team promptly investigated the incidents and took the necessary measures to restore service stability and minimize disruption to customers.
The immediate issues were addressed by our engineering team. We continue to prioritize service reliability and work to minimize the impact of infrastructure-level events on PieSocket connections.
We apologize for any inconvenience caused and appreciate our customers' patience and understanding.
— PieSocket Engineering Team
