PieHost

PieMail

PieMail is a managed email delivery service by PieHost. Send transactional emails, run campaigns, and automate sequences — all from your own domain, without managing mail servers.

Getting Started

Create a PieMail Instance

  1. Go to Dashboard → Click Launch → Select PieMail
  2. Give it a name and choose a plan
  3. Click Create PieMail Cluster

Your instance is ready immediately. From there you can add a custom domain, create SMTP credentials, or grab your API key.

Sending Email

PieMail offers three ways to send:

1. SMTP

Use any SMTP-compatible library, framework, or tool.

Setting Value
Host mail.pie.host
Port 587
Security TLS

Create an SMTP user under SMTP in the dashboard to get your username and password.

Laravel example:

MAIL_MAILER=smtp
MAIL_HOST=mail.pie.host
MAIL_PORT=587
MAIL_USERNAME=you@yourdomain.com
MAIL_PASSWORD=your_password
MAIL_ENCRYPTION=tls

Node.js (Nodemailer) example:

{
  host: 'mail.pie.host',
  port: 587,
  secure: false,
  auth: { user: 'you@yourdomain.com', pass: 'your_password' }
}

2. REST API

Send a single email with one POST request.

Endpoint: POST https://mail.pie.host/api/send

Headers:

Authorization: Bearer YOUR_API_KEY
Content-Type: application/json

Body:

{
  "to": "recipient@example.com",
  "from": "you@yourdomain.com",
  "subject": "Hello!",
  "html": "<p>Hi {{first_name}}, welcome aboard.</p>"
}

Get your API key from Dashboard → API.

3. Campaigns (dashboard)

Send bulk email to a group of contacts — one-time sends or scheduled.

  1. Add contacts and organize them into groups
  2. Go to Campaigns → New Campaign
  3. Set subject, write HTML content, select recipient group
  4. Send now or schedule for later

Custom Domains

Sending from your own domain (e.g. hello@yourcompany.com) is available on eligible plans.

Setup

  1. Go to Domains → Add Domain
  2. Enter your domain (e.g. yourcompany.com)
  3. Add the verification CNAME to your DNS provider
  4. PieMail detects the record and verifies ownership

Once verified, PieMail displays all the DNS records you need:

Type Host Value
MX @ mail.pie.host
TXT @ v=spf1 mx ~all
TXT mail._domainkey DKIM public key (shown in dashboard)

Add these records at your DNS provider. PieMail automatically signs all outgoing mail with DKIM and SPF — you don't need to configure anything else.

Contacts & Groups

Contacts

  • Each contact has an email address and up to 100 custom attributes (e.g. first_name, company, plan)
  • Contacts can be added manually via the dashboard or via API
  • Unsubscribed and bounced contacts are automatically suppressed from future sends

Groups

Organize contacts into groups to target specific segments in campaigns and cadences.

Cadences (Automated Sequences)

Cadences are multi-step email sequences that run automatically.

Trigger options:

  • Contact is created
  • Contact joins a group

Features:

  • Set a delay (in days) between each email in the sequence
  • Enable Pause on Reply — the cadence stops automatically when a contact replies
  • Enroll contacts manually or automatically via trigger

Tracking & Analytics

All emails sent through PieMail include automatic tracking (no extra setup needed):

  • Opens — tracked per recipient
  • Link clicks — all links in your emails are rewritten to track clicks
  • Bounces — tracked per domain; bounced addresses are suppressed
  • Unsubscribes — unsubscribe links are automatically included in campaigns and cadences

The dashboard shows a 30-day overview of send volume, bounce rate, and engagement. Campaign and cadence pages show per-send delivery stats.

SMTP Accounts

You can create multiple SMTP users under your domain — for example:

Each SMTP account gets its own username and password. Manage them under SMTP in the dashboard.

Plans

Plans differ by monthly send limit, daily send limit, and contacts limit. All plans include SMTP, REST API, tracking, and analytics.

Feature Availability
SMTP sending All plans
REST API All plans
Open & click tracking All plans
Custom domain Eligible plans only
Campaigns & cadences Eligible plans only

Daily limit: Campaigns are rejected at creation if the recipient count exceeds your plan's daily limit. Upgrade your plan or reduce the recipient group to proceed.

Monthly limit: Sends beyond your monthly quota are charged at a small per-email overage rate rather than blocked (on eligible plans).

Contact limit: Each plan has a maximum contact count. You'll need to upgrade to add more.

Enterprise plans with custom volume are available — See pricing page.

Security

  • All SMTP connections use TLS encryption
  • REST API requires Bearer token authentication
  • All outgoing mail is signed with DKIM and authorized via SPF
  • Unsubscribe and bounce suppression is automatic and cannot be disabled

Deleting PieMail

Go to PieMail Settings → Delete. This is permanent and cannot be undone. Export your contacts and campaigns before deleting.

Support

Open a support ticket from your dashboard or visit piehost.com/contact.